Most 5 star CPA Google reviews in Canada
Helping Canadian businesses beat the odds!
Business bootcamp regrettably acknowledges that 42% of businesses fail because they can’t find enough customers.
This is the most common reason why businesses fail and is a statistic that can for the most part easily be recovered and be remedied.
A lot of what happens is the whole buying process starts with the very first phone call. Oftentimes what will happen is customers will phone you to get more information. If they are greeted with a very sarcastic, very disinterested person on the other end of the line representing the company, they are going to make things very, the conversation very short and hang up and potentially go to your competitor.
What that necessarily means, says business bootcamp is the fact that you have now just lost revenue for your business and you have ceased to make a recurring customer.
If this is the case from within your business, obviously what you need to do is you need to go through phone etiquette training. Phone etiquette training can very simply be done in your office for absently nothing. You do not have to retain anybody professional in order for you to teach these particular steps to your subordinates.
Make sure that you understand that the point-of-sale starts with the phone call and you have to make your employees understand that as well. If people are very surly on the phone, it is definitely not a good thing for your business.
Make sure that you put each and every group of your employees in a group of three. Business bootcamp states that then what you’re going to do is one person within the group is going to be the person on the phone representing the company, the second person is going to be the client, and the third person is going to stand back and be an observer to the improvisation.
Often times what ends up happening is people are definitely going to need to observe what is happening and make sure that they are going to be able to provide constructive criticism to the particular skit that has just been portrayed.
Your gonna have to definitely consider practising being good on the phone and answering a lot of the similar questions that are most often asked by clients.
As well, as a business owner, make sure that you have a laminate a copy of all the questions and answers that customers are most commonly going to ask.
It is considered the fact that you are definitely gonna have to put those laminated Q&A’s beside each and every phone. Don’t bury them in a filing cabinet or on a desk somewhere that is out of reach of the phones. Make sure that they are there at all times so that they can very easily be accessed.
As well, make sure that it is understood that those laminated copies are going to be the proverbial Bible for people that are always on the phone. It is gonna provide you with a very quick way to answer difficult questions from customers.
Often times what happens is customers may potentially come very few and far between to you and your business, says business bootcamp. You’re going to need to practice that particular client inquiry scenario that you are going to have to go through with each and every phone call that you make and that you received.
It is so costly to get the phone call to ring, the phone call ringing that you have been waiting for forever, get the initial inquiry email get that initial appointment, and then lose it by not practising your phone etiquette.
You are definitely gonna have to as well practice not only your etiquette on the phone but practice answering questions from clients.
It is going to have to be dealt with in a very cordial very kind of way. Don’t forget that often times what happens is people are just generally not having a great day. What you can do, is you are going to have to defuse a lot of situations from the phone in terms of a lot of apprehension, or potentially a lot of misunderstanding.
That is definitely going to have to be taught and you’re gonna have to potentially defuse as well the two biggest questions in what’s the price and can you talk to the boss.
Business bootcamp also states that there is going to be the consideration where a lot of the times the team is going to know a heck of a lot more about the business and about the specific products, services, etc. then the boss is.
The boss is definitely busy garnering revenue and doing potentially a lot of the paperwork. It is up to you to be the frontline for the potential revenue garnering situation and you are the first point of contact for customers in regards to your business.
Make sure that it is so important and you understand how important it is to practice a lot of the answers to very commonly asked questions. Oftentimes what will happen is yes you will get some that are going to stump you. However, if you do know your business very well and you understand what is happening from within that particular business, you are definitely going to be able to if not give hit the clients answer yourself get the answer.
As well, implies business bootcamp it is very important to, assuming that you do not know the answer, absolutely not to lie to the customer. Customers are very savvy and they are definitely going to want to do their homework and get the best product or service for their needs. If you lie to them, that you’re obviously sullying your reputation for your business. If in fact you do not know the answer be honest and state that.
What you can do is make sure that you get the proper answer for that particular customer by phoning them back and asking somebody from within your business or doing the research.
